How We Work

We strive to meet the needs of our customers and provide you with quick and timely service.
  • 1

    Free Quote

    Request a free quote prior to beginning the repair process

  • 2

    Collection

    Next, we either connect to your device remotely to begin repair, or provide you drop-off/mail-in instructions.

  • 3

    Repair Device

    Once we connect or receive your device we begin the physical diagnosis and repair process.

  • 4

    Return

    As soon as repairs are completed we disconnect from or return your device!

Frequently Asked Questions

Here are some frequently asked questions we receive. If you would like more information, please get in touch!

1. How long does it take for a typical repair?

Typical hardware repairs can be completed the within 48 hours of receiving your device, as long as no ordered parts are required. Software repairs can generally be completed remotely, and take as little as an hour.

2. Do you offer any type of warranty on your repairs?

While more parts and repairs will last for much time to come, we offer a 60-day warranty on repair labor. All parts warranties are subject to manufacturer or distributor terms and conditions.

3. Will I lose any information on my device?

ByteWizard goes to great lengths to ensure no data loss, however data loss is still possible. Malware and viruses can act unpredictably, and hardware failure can occur at any time. If you have sensitive date you are concerned about, please request information about our data backup services.

4. Do I need to make an appointment?

Appointments are preferred, but not required. As many of our repairs can be completed remotely, we can often begin work within a few moments notice.

5. Can you fix water damage?

While we do offer water damage repair services, there are many factors that affect repairability of water damaged devices. For more information on your particular situation, please reach out to us.

Client reviews

Look through some of our reviews below and let our customers assure you that we are the best at what we do.
Zachary L.

Covington, LA

I had a fantastic experience! Drew is responsive and attentive and really cares about saving time and money for his customers. Unlike any of the other computer repair shops I have interacted with, Drew will actually take the time to research your situation, provide you with and estimate, and offer realistic expectations and solutions for your tech woes. I can not recommend this service enough!
Dale M

North Carolina

I recently reached out to them, and I couldn't be happier with the service I received. The remote diagnosis was quick and efficient, and they kept me informed each step of the way. They were able to diagnose my laptop for a very quickly, and I was impressed with their attention to detail.

Get in touch

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